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Maybe there was a reason Amazon didn't carry them, and RH already tried to resolve the issue and they both ran into some type of a disagreement? Telling the customer to call Amazon would somewhat amount to a petition to let Amazon know that their customers want that particular product.
You're not only RH's customer, but also Amazon's. A call to Amazon, who, as far as I know, fully control what purchased books can go on your device, isn't that far out of the question, in my opinion. Like calling your cable company to carry a certain channel.
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