Thread: Dear Random House: Please stink less.
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Old 11-12-2010, 08:54 AM   #8
Kali Yuga
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Quote:
Originally Posted by whitearrow View Post
In either case, telling a customer to contact the retailer isn't an acceptable response.
Why?

It is not RH's fault that Amazon is making an error. B&N got it right, for example: http://search.barnesandnoble.com/The...vampire+armand

RH doesn't own Amazon and they don't control Amazon's databases or listings.

If I go to a bookstore and they refuse to carry a paper copy of Vampire Armand, even though it's still in print, to whom do you complain?
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