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This thread is becoming a little too heated. We are all allowed to contribute our experiences here, and I really don't see that Kobono and Duiker are being disrespectful in any way.
I was in their position not long ago, but in my previous post I reported my issue has been resolved. I hope their issue, which is the same as mine, will similarly be resolved - and by a deadline not "soon". It is not the Kobo reading experience with which we are disappointed, it is with the two key promises that were made to us prior to purchase that is unacceptable. For others who didn't buy the reader for those two promised features, well they got what they wanted and are very satisfied customers.
To give you an idea in the difference in service, my husband owns a Kindle 2. I gave it to him at Christmas, even though I though the idea of reading on an electronic device was weird. (My, my how I've come around). Last week, through no fault of the poor little Kindle, he dropped it and cracked the top left corner. Now that crack is a big gaping hole. I went on the Kindle website and placed an on line order for a service telephone call - which I received within two minutes. I asked for a repair, how much & how long, and was told by the agent that they would send out a replacement for the damaged unit - no cost. "Please let us know what the return shipping is so we can credit your account". I was astounded, it certainly wasn't Amazon's fault my husband dropped the Kindle but the agent was terribly sympathetic, understanding how "difficult it is when something happens to a customer's Kindle". Gosh, it was like someone in the family died.
If Kobo wants to keep making inroads into the e-reading business, and I hope they do, they need to look after their customers the same way they looked after me and the same way Kindle looked after my husband. I like my reader and I love the bookstore, I just wanted them to live up to the promises they made to me in April, and they have. Kobono, Duiker, and anyone else deserves the same.
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