Quote:
Originally Posted by HamsterRage
It doesn't do all it was advertised to do.
3. The people that actually care about the substance of missing functionality can probably be counted without even taking off your mittens and shoes. If you're one of them, and if you are truly upset, then pick up the phone and call the Kobo people directly, get hold of a senior manager and explain your position. The vibe I get from them is that they'll try to do something to make you happy.
|
I agree with everything but point three. Up until now I've had great customer service from them, but the minute I said I want my money back because they won't deliver as promised I get the run around. I've been on the phone and sent at least 6 e-mails, with a firm but polite tone. I've given them a hard deadline to deal with this (which BTW is tomorrow) and still no one is responding. I've also been given incorrect info from their staff and made to feel like a fool because I challenged that information (that info being that firmware 1.7 is available for the original Kobo and has been since Oct.28). So yeah, I'm starting to get a little angry.
You know what? You've inspired me. I'm calling them again, right now.