Quote:
Originally Posted by KoboNo
SensualPoet, sabredog: it does not matter that some users may not use a feature. It does not matter that some feature may not be ideal for a given device. What matters is that if they promise something and not only promise it but market it prior to and during launch then it should be delivered to customers.
Some people bought the device thinking that in a few weeks, then a few months, then.. (some time in the future) there will be certain features available that were never delivered. To make things worse, their own reps, through these forums and through support have continuously said that these features are coming, yet have failed over and over. Their own Web pages said 'coming soon' for an entire summer.
This is my point. If you cannot see it, or don't understand it for whatever reason you may have, then you must understand why I concluded that you are either connected to Kobo or not a smart observer. You may not be using these features that were promised, but many were planning in doing so, and expect a company to be honest when selling a product. Is this wrong?
I am continuing to use my Kobo for reading e-books, and will continue to do so, but as this thread points out we do feel forgotten as another device has been released without the promises for our original Kobo coming. They've shifted thier focus from a device that we all supported from the start (and what defined their success) to a new device without so much as a concrete update to the original users.
From this point, Kobo has failed. Have they, other than complimenting themselves on their openness through their blog, tried to correct this? No. Is it not fair then to conclude, that yes, we have been forgotten?
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First off, my guess would be that the vast - like 99.9% of the people who bought the original Kobo - had absolutely no interest doing anything other than reading text based books. So for them, the newspaper issue is just noise.
What people cared about was that the books that they loaded in, from anywhere, were readable and had scalable fonts. They cared about battery life. There were problems with these things, and they fixed them and pretty quickly too.
What you've consistently done in this thread is to accuse people of being dishonest. That's what calling someone a shill is, an accusation of dishonesty. For no other reason than you can't understand why someone would disagree with you.
You've repeatedly accused Kobo of being dishonest. You did that in the post I quoted above. I think you're wrong there. Here's what I think: Kobo honestly planned to implement those features when they started out. The launch in Canada surprised them by selling out in 3 days. Then Amazon not only slashed the prices on the Kindle a week or so after the US launch of the Kobo, they even came out with a stripped down model that undercut the Kobo price. Don't think it would reasonable to expect Kobo to have anticipated that.
So at some point, it became way more important to Kobo's survival to get a new model out on the market. Otherwise they were dead. So I can forgive them for concentrating on that. And the website did say, "Newspapers coming soon". And guess what? They did. But it's taken longer to get it sorted out for the original generation of devices.
I don't think they've ever lied to us. I think they've made mistakes. I think they've missed deadlines. But like John Lennon said, "Life is what happens when you're making plans".
But the truth is that the 1st gen readers have been perfectly good totally basic devices ever since they released that first firmware release. Perfect? No, but perfectly good for what they are.