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He may or may not have gotten two bad units in a row, I have no idea. However, based on some of his comments (hard to tell, computer translators aren't always accurate), I think there's also some amount of unrealistic expectations going on. He keeps saying that the background is grey, not white like a book. That's the nature of eInk though. The screen is not going to look like a perfectly black/white piece of paper that just came out of a printer. Maybe that's what his expectation is? There's also a known effect that a new eInk screen will fade slightly with first use. None of that is specific to the iLiad, it's just the nature of the technology in general. It's possible that both of his units were perfectly normal, but he just doesn't understand the characteristics of first generation eInk technology.
I've had mine for 6 months or so, and am still very happy with it. There was a little bit of fading initially and it gets some minimal ghosting, but nothing that interferes with the reading experience (it's not even that noticable). It's still a very readable screen, and IMO, much better for ebooks than non-eInk technologies.
Obviously his current method of dealing with it isn't going to solve anything though. He seems to have given up on asking for any help, and is just accusing anybody who is happy with the device of being an iRex salesman in disguise.
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