Quote:
Originally Posted by sabredog
Overseas purchase was the only other alternative. So for many at that time the Kobo, sold and supported locally and at at a highly competitive price was the best choice. Six months later that position has changed a little but not a lot. The K3 is being sold at a very cheap price, which comes in at about the same price as the now cheaper Kobo and Sony is back in Australia for those wanting to pay more.
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Agreed.
It was the right priced and featured item available at the time... however, more have come into Australia to compete; albeit some are more expensive than others.
I will say that KoboNo has a point that the company did repeatedly promise things and then failed to deliver - newspapers, on-time updates etc. That can cause a frustration.
I know i was frustrated when we had some feedback from a kobo rep saying that the firmware was looking to be released on the coming monday of the next week, only for that to come and go with no firmware or explanation why/how/where it is at.
To be honest, it is good to see a company have reps that visit various forums... but unless they're giving clear, credible info then they're just another forum member spouting off, as we all do. It would annoy me more if their 'rep' time on a forum is taking away from firmware and software development
In the end, small company = small results. Large company = large results or no results at all.
I have a Sony PRS-650 (calm down taming) and as far as i'm aware there is no firmware or software update addressing a couple of issues it has. There are also no reps to quiz about it on here either.
So, my rambling comes down to this - Kobo is a small company doing a good job, but they often let themselves down by promising things that they have yet to keep. Instead of having reps saying "we're sorry, we hope x will be here by x day" they'd be better off just addressing other various support issues or just post here on an unofficial capacity... you can't try and placate people and then expect them not to be pissy when you don't deliver on what you state.