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As I understand it...Publisher A pays the author money for the exclusive right to publish the book in the US. Publisher B pays the author money for the exclusive right to publish the book in France.
Publisher A does its job, and issues the eBook in the US. Publisher B is incompetent and fails to act.
Folks in France want to buy the book. They see that it is available in the US at US websites like Amazon. But Amazon does not have the right to sell Publisher A's edition to the French because the author sold the exclusive rights to the French market to Publisher B.
The French see that Publisher A's book is geographically restricted, and they vent their anger at Publisher A and at Amazon. In fact, their anger should be directed at Publisher B, who owns the exclusive rights to France and is not serving the French market.
And the French should blame the author too, for signing a deal which did not require Publisher B to issue the eBook and keep it available.
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