[KoboNo]

Yes, it is cute to have a Canadian company compete and we as Canadians should support them. However, again, they've failed on the following:

1. Failed to deliver newspaper support four weeks after launch, in the summer, in the fall, in October, and in November. Perhaps December or sometime in 2011 is more realistic, but having them promise something over and over and over and ... and fail to deliver is failure. Simple.

2. Desktop software and firmware testing. Numerous issues, as we all know. Navigate these very forums for various user stories.

3. Support. Two times I sent out e-mails for seperate issues. First time I received a response after one week and the second time I received irregular back and forth communication that lasted 5 weeks. Their solution after 5 weeks? No solution - wait for future update.

So again, yes it is cute to have a small Canadian company competing against the giants (i.e., Amazon), however to say that "Kobo has delivered everything it promised" is not keen observation on your part. You either have a connection with Kobo in saying that, or are not a smart buyer and observer of the products you buy.

I do enjoy my original Kobo device. It does what it does -- allow me to read books with a basic user experience. Nothing wrong with that at all. My point is that they've, as an organization, shown no respect to their customers. When making promises did they not know that they could not meet them? Did anyone think to provide an update to the newspaper feature? The same message has greeted us since the launch: 'coming soon'. Silly us for expecting something that was marketed by the very company that sold us the device.