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I'm the IT guy for 2 kobos and I've never had a problem with them that wasn't my fault. One of them has been hammered pretty well (at least 1 hour usage, with lots of page flicking and TOC examining due to Calibre's news feed), and I've only had problems with either a malformed epub (one I tried to make myself) or wierd images causing crashes (esquire newsfeed).
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