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I think it's certainly possible that Sony Support is wrong about this, but I can't understand why they would be so quick to want to replace the unit if they didn't have some reason to. I didn't actually request a replacement, I just asked them about what I had read online. I also told them the unit I had was working just fine. They were the ones who initiated the replacement. Let's be honest, they're not known for exceptional customer support and this is costing them money. They are shipping me a new unit before I need to return the existing one, paying for shipping for both devices and apparently giving me a gift card for my trouble.
I'll post an update once I hear back from them. Who knows, they may call me back and say that support made a mistake. It wouldn't bother me since the unit I have is working fine.
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