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On the listing page for a Kindle ebook in Amazon.com, if you scroll down...down...down... you eventually come to a series of feedback links. One of them is for reporting poor formatting. I strongly recommend using it - that will notify Amazon of the problem, and they will contact the publisher. Amazon don't want people going away dissatisfied with their purchase - they are, after all, in the business of making money, and part of that involves having satisfied customers who come back and buy more stuff from them. If they find a lot of complaints coming in relating to books from one particular publisher, it gives them the leverage to get the publisher to do something about it.
Trying to straightjacket all books into an "identikit" format simply isn't feasible - there are so many different routes that books take on their journey to becoming ebooks. It would also be a real shame force all ebooks to look exactly the same.
- Donna
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