Thread: Books not appearing on Kobo
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Old 11-05-2010, 02:28 AM   #26
CazMar
Book Geek
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Posts: 596
Karma: 1499085
Join Date: Aug 2010
Location: Adelaide, Australia
Device: Kobo Touch, Asus MemPad 7" tablet, Nexus 5, Asus 10" tablet
Quote:
Originally Posted by SameerH View Post
This sounds very odd. Couple of questions:

1. Original Kobo or Kobo Wifi? If Kobo Wifi, try doing a factory reset (Menu > Settings > Advanced), it should unpack a fresh version of your 100 free books. If Original Kobo, see the sticky note at the top of this forum on replacing your database with a fresh new one. https://www.mobileread.com/forums/showthread.php?t=94789

2. Can you give me your ticket number please? I'll get the issue with warranty sorted out.
It's an original Kobo and the ticket number was 67444. The unit is now working properly because I managed to get rid of the purchased books (with Calibre - you can't do this with ADE or the Borders/Kobo software - and reload them from Borders. I wouldn't have minded if this all happened from leaving the Kobo out in the rain or dropping it, but it shouldn't brick itself from simply plugging in to recharge, having a look at the Borders bookshop offerings, then disconnecting it correctly. If the Borders/Kobo software has such a serious problem it needs to be fixed.
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