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FYI: I just received a reply from author Jack McDevitt, relating the reply he received from Harper Collins when he forwarded my complaint to them. (It was about 2 of his books, both of which had egregious errors from unproofed OCR copy.)
They stated to Jack that "the process is farmed out," meaning, I suppose, the scan and OCR of older books into ebooks. Naturally they expressed regret to Jack, who assured me they are "uncomfortable when they hear from unhappy readers." (I guess they were so uncomfortable that they couldn't bring themselves to contact me directly...)
Jack's letter to me doesn't reveal anything about Harper Collins' plans to fix the problem. Do they even have plans to fix the problem? Only the shadow knows...
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