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Originally Posted by Bikeridr
Note to self: Never buy a Nook, never use B&N.
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With all due respect, that is a tad ridiculous. This episode should not, in any way shape or form, discourage anyone from considering the Nook.
Quote:
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Originally Posted by Bikeridr
So, if this one-side of the story is correct...
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It almost certainly isn't.
The guy was most likely very upset at what happened, and less than civil on the phone. Without recorded evidence, a customer who is ticked off at something like this simply is not going to offer a credible version of events.
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Originally Posted by Bikeridr
....If they knew (as they apparently did) that a certain percentage of their devices was defective, they should are obliged to replace the device *and* inform about a mandatory backup.
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Yeah, no.
The Nook is not a content creation device, and B&N stores purchased content on their servers. I can't imagine this guy kept one, and only one, copy of anything vital on his Nook; if he did, that's his own damned fault.
In turn there isn't much reason for B&N to do a full recall because an unknown number of units wipe with an update. They should take
reasonable steps to minimize such occurrences, but other than what you purchased from B&N, they are not responsible for data that you put on a Nook and fail to back up.