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@SarahDyce
I know this is a very basic question - but have you charged the reader yet for at least 12 hours ?
You said 'fresh out of the box' - most devices won't have a full charge straight out of the box and I found freezing when I got my first ECOReader by not charging first (too excited and wanted to use it straight away).
After a good overnight charge, press the reset hole in the back (use a straightened out paper clip or a CD eject tool) for about 3 seconds and see if it reboots properly.
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