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It really depends on the source. Most of the time it is the publisher, but sometimes it is the store, or even the author.
Bad ebooks from places like Smashwords is the fault of the author. Most of the time it is the problem of the publisher. From what you describe, it is OCR problems, and to the best of my knowledge Sony doesn't scan the books themselves. The fault there lies with Oxford UP, or who ever they had do the scanning. Still, your only recourse is with Sony.
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