Quote:
Originally Posted by theusualuser
I've gotten to see a community enraged over the lack of support for a product that is either trying to re-tool it's operation OR shutdown completely (depending on who you choose to believe).
shoddy tech support or claims being mishandled.
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I really want to address any issues for a lack of support. This claim is often tossed around, and of course, I am not a member of the tech support team, but if anyone right now reading this does have an actual problem with their device, you can email
support@astak.com and PLEASE cc your email to my personal account,
jenifera@ezread.com
Every day that I am physically in the office, I monitor the forums so I can relay this information to tech. My cubicle is literally across from two members of our tech team. This gives me infinite power to bring up issues.
I have done my absolute best to scan through your posts for actual problems which can be addressed. Is this poor tech support? Maybe. But I don't want anyone coming to the forums, without even bothering to call or message our team, believing that they will not receive help.
Also note: EZ Read is not shutting down.