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theusualuser · 10-31-2010, 03:05 AM

It seems like there are two camps here. People who just read books on the Kobo, and people who want to read newspapers on it.

The people who read books are *mostly* happy. The people who bought the Kobo and wanted to read newspapers on it from day one are *definitely* not.

I can see the point of the people who have said, "It was a promised feature before I ever bought it." Yes, they are mishandling you by moving back the firmware updates necessary to make this happen.

I can also see that there are currently workarounds for this, like using Calibre. I would suggest you look into that.

I would also suggest that you write a very professional email reminding Kobo that it costs a lot more in marketing to entice a new customer than it does to retain one (this is why the hotel I work at gives people free rooms when they have a serious complaint). Let them know that you feel it's in their best interest to push this upgrade ahead of any other future plans, and remind them that your decision to remain a loyal customer of their book store (which is likely where they're making a lot of the money) hinges on their treatment of their original customers that have kept them in business up to this point.

I'd also remind them that the internet NEVER forgets, and enough complaints and crushing reviews from other angry gen1 users could effectively cripple their reputation.

Just my two cents.

10-31-2010, 03:05 AM	#48
theusualuser Enthusiast Posts: 37 Karma: 102 Join Date: Oct 2010 Device: none	It seems like there are two camps here. People who just read books on the Kobo, and people who want to read newspapers on it. The people who read books are mostly happy. The people who bought the Kobo and wanted to read newspapers on it from day one are definitely not. I can see the point of the people who have said, "It was a promised feature before I ever bought it." Yes, they are mishandling you by moving back the firmware updates necessary to make this happen. I can also see that there are currently workarounds for this, like using Calibre. I would suggest you look into that. I would also suggest that you write a very professional email reminding Kobo that it costs a lot more in marketing to entice a new customer than it does to retain one (this is why the hotel I work at gives people free rooms when they have a serious complaint). Let them know that you feel it's in their best interest to push this upgrade ahead of any other future plans, and remind them that your decision to remain a loyal customer of their book store (which is likely where they're making a lot of the money) hinges on their treatment of their original customers that have kept them in business up to this point. I'd also remind them that the internet NEVER forgets, and enough complaints and crushing reviews from other angry gen1 users could effectively cripple their reputation. Just my two cents.