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Things took an unexpected turn re my broken Stylus and customer supports insistence that I return the unit.
The retailer I bough the unit from opened a new branch just around the corner! I live near one of those large retail parks which had, until last year, a giant branch of Borders books. This has been empty since Borders went out of business. Until now when total out of the blue it opened up as an HMV/Waterstones. It opens silly hours so I was able to go in one evening.
They guy on the desk couldn't quite believe I'd been asked to bring it back but I'm glad I did. He says that they had a couple on display and they usually just take the pens out of these because they always get stolen! He said he'd see if he could find them in the office. Luckily he found one and was quite happy to hand it over:-)
I should follow this through with a complaint to Sony, however life is to short and it's fixed now.
A couple of points though.
1. If you buy a Sony make sure you can easily return it if necessary!
2. Waterstones is a good place to purchase one if buying it in the UK.
3. Perhaps Sony's Customer support is enough to make you think again about a Kindle.
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