MobileRead Forums - View Single Post - Sony Customer Service Is Really Disappointing

vxf · 10-29-2010, 07:33 PM

I am no fanboy - as a matter of fact, I quite dislike SONY.

But the customer service I received so far was just great. I bought some books and complained about formatting - got my money back and kept the books.

I realized the screen on my PRS900 was fading in the sun SIX MONTHS after buying it - and they replaced the unit nevertheless.

Neither time did I wait on the phone...

Now, to your issue... I am sorry it upsets you, but it seems most people here - me included - understood that the deal was specific to SONY's store and did not expect to receive the $50 worth of books from other retailers... If you were somehow under a different impression I think you deserve the option to return your unit and to get a full refund... but no, I don't think you somehow deserve the coupon.

10-29-2010, 07:33 PM	#28
vxf Guru Posts: 944 Karma: 1490348 Join Date: Jun 2010 Location: Norman, OK Device: Sony PRS 350, 900, 950; Kindles (ALL of them!); Kobo Aura One	I am no fanboy - as a matter of fact, I quite dislike SONY. But the customer service I received so far was just great. I bought some books and complained about formatting - got my money back and kept the books. I realized the screen on my PRS900 was fading in the sun SIX MONTHS after buying it - and they replaced the unit nevertheless. Neither time did I wait on the phone... Now, to your issue... I am sorry it upsets you, but it seems most people here - me included - understood that the deal was specific to SONY's store and did not expect to receive the $50 worth of books from other retailers... If you were somehow under a different impression I think you deserve the option to return your unit and to get a full refund... but no, I don't think you somehow deserve the coupon.