Last night I sent the email below to
help@kobobooks.com, and got the following reply
"Please accept this confirmation email that your comments have been received. We apologize for any inconvenience you may have experienced...Your request has been solved."
Solved? Exactly how has my request been solved? I got no explanations as to what might be causing the problems I am seeing, or any suggestions as to how I might fix them.
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My email to
help@kobobooks.com:
Twice now I've bought a book through the Kobo eBookstore and been left very unimpressed.
A couple of weeks ago I attempted to buy "Bellwether" by Connie Willis. I first tried buying it through the Kobo for Mac app, but it repeatedly told me that the purchase could not be completed. So I went to kobobooks.com and purchased it, successfully. I then went back to the Kobo app and clicked Update Library, as instructed. The book was downloaded to the Kobo app, but the book downloaded was empty. When I opened in the Kobo app, every chapter was like "Chapter 1", a black line, then "End of Chapter". I was forced to download the ePub using Adobe Digital Editions and copy it to my Kobo manually.
I found that the quality of e-version of Bellwether was very poor. There were scanning errors on many pages, with words like "luck" being replaced with "lack". My favourite was when the word "click" was replaced with "dick". The numerous errors took a lot of the enjoyment out of reading the book.
Just now I purchased "All Clear", also by Connie Willis. Again the Kobo app purchased failed, so I had to buy through kobobooks.com. Doing the Update Library with the Kobo app failed also, this time the book gave me an encryption error. I again had to download the ePub via Digital Editions. I hope that the quality is better than the last book.
I am reaching the point where I just might throw my Kobo out as mostly useless and buy a Kindle. I have friends with Kindles and they never have problems like the ones I've had, and I've only bought 2 books and they have bought dozens. As a device, the Kobo is OK, but the quality of the Kobo bookstore and software is astonishingly poor.