I have to agree with you on everything but one point: I have both 350 and 650 and I don't feel the readability is poorer on the 350. As a matter of fact, I now spend more time reading on the 350 than I do on the 650.
But really, Sony made fantastic products this time around. I too think the price is high but have to admit you still get very good value for the money, the best I think for the time being on the market. And yes, good products but poor customer service (although they are OK when repairing the readers, they just have a very bad hotline and logistics department I feel).
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