Quote:
Originally Posted by SameerH
That sounds really bad and has probably driven you nuts, I know it would for me. Let's see if I can help...
When you plug the device into the computer, do you see it pop up as a KOBOeReader drive? Are you able to 'open' it and look around in the drive? Is there anything in the KOBOeReader drive at all?
Were the PDF's / ePubs all loaded through ADE or were they loaded just by dragging / dropping onto your drive? If some were dragged/dropped onto the drive, are they still there on the drive or are they gone from there as well?
Have you ever had any dialogue popup on your computer that asked you to format the Kobo eReader drive, or otherwise 'repair' it?
|
Hi Sameer,
First up - thank you! It is encouraging that Kobo employees participate in these forums. I am not a disgruntled Kobo user - just a frustrated one at the moment. I actually work for an IT company (but not on the operations side) and understand that things sometimes go wrong even after extensive pre-release testing.
To answer your questions:
- sometimes - that is, the Kobo sometimes pops up as the Kobo eReader drive but not always since this issue arose. It has popped up now and has a number of folders called .adobe-digital-editions, .kobo, Desktop Installers, Digital Editions, Radway (author's name), sueyell (ditto), Treacey, Mia (ditto) and unknown. It also has a metadata.calibre file.
All my books were loaded via ADE or Calibre.
I have never had a pop up re repairing or formatting.
I have been in touch with Angus and Robertson re getting a replacement and while they have agreed, it is taking time (I am travelling from the end of next week and desperately want to have a working Kobo to take away with me.)
Cheers
Tracey