Quote:
Originally Posted by zartemis
Just an update. I have gotten a response, but now they keep making promises and don't keep them....
Remember -- I ordered this while it was still IN STOCK on the site with overnight shipping!
|
And a happier, and hopefully final, update:
I followed up my email to Amazon customer support with a phone call and spoke with a nice gentleman who informed me that while I had been promised shipping dates of the 19th, then the 20th, and then the 21st, that it wasn't going to ship until the 29th. He offered a $15 gift certificate for the problems, but I said what I really wanted was for it to ship today (21st) if at all possible so I could have it before the weekend. And that their site claims it is "first come first serve" and I ordered when it was in stock.
He then offered to send a note to the warehouse with information on when the order was placed and asking for it to be shipped today and that he would follow up personally with any reply. I accepted that (since I'd prefer a chance at early shipping over $15).
A few hours later I got a DHL tracking number as well as email from another Amazon customer service person apologizing for the delay, confirming shipment, refunding the overnight shipping fee, and crediting my account with a token (but appreciated, since I did not ask for any extra credit) $5. DHL lists it as "in transit" with next day service (so I'll get it Friday, the 23rd).