Thread: Has anyone NOT had problems with their Kobo?
View Single Post
Old 10-25-2010, 06:13 PM   #43
JCKobo
Kobo Product Guy
JCKobo can successfully navigate the Paris bus system.JCKobo can successfully navigate the Paris bus system.JCKobo can successfully navigate the Paris bus system.JCKobo can successfully navigate the Paris bus system.JCKobo can successfully navigate the Paris bus system.JCKobo can successfully navigate the Paris bus system.JCKobo can successfully navigate the Paris bus system.JCKobo can successfully navigate the Paris bus system.JCKobo can successfully navigate the Paris bus system.JCKobo can successfully navigate the Paris bus system.JCKobo can successfully navigate the Paris bus system.
 
JCKobo's Avatar
 
Posts: 244
Karma: 36848
Join Date: Aug 2009
Location: Toronto
Device: Kobo Vox
Quote:
Originally Posted by Lisa Reynolds View Post
I purchased a Kobo in August, 2010 in Canada. It worked for only 2 months before it died. I tried the reset function but it still wouldn't turn on.
I phoned Customer Care and they did offer to "mail" a replacement to me...but only in Canada. Kobo's are sold throughout the US and I did contact some places to see if they would do a replacement for me....but they don't do replacements apparently.
I explained this to Customer Care and they forwarded a request to another department that perhaps would be able to help me. I did receive an auto-respond email stating that they would be in touch with me within 72 hours.....that was 20 days ago! I have sent an email to them emphasizing my frustration and disgust with what they call "Customer Care"....still no reply!!
Lisa,
Please PM me your ticket # and I'll get it escalated in our customer service team. I'm very sorry for the delay.
JCKobo is offline   Reply With Quote