[HamsterRage]

Overall, I've had a horrible experience, I've wasted many hours of my life trying to get this to work ... doing the kobo team's job of testing their shitty app.

that's an interesting suggestion but I am not going to waste time to do this; unless the kobo software team pays me my standard rates to do their job.

I've sitting on a response to this for a couple of days, just to see if I still give a damn... And guess I do because I have to say that the tone of this really rankles me.

First off, because all I've done to earn money for my entire adult life is to build software I know what it takes to get it right, I know how difficult it is and I know how complicated it is to test. And I know that there's no such thing as "bug free, non-trivial software". So for kadnium to extrapolate from his statistically insignificant sample of "one" that the Kobo team has produced inadequately tested, "shitty" software is just plain not fair.

Secondly, EVERYTHING that we've seen here on this message board indicates that the Kobo team is making a genuine effort to be way, way better than the other players in the marketplace. They started off by undercutting everyone else on price and triggering a price war, and they've continued and listened to our suggestions about how to make the product better. In many ways, I think they've been the victims of their own success - I don't think anyone expected that the first units would sell out here in Canada in two days - and they've stumbled from time to time. But my feeling is that these have been honest mistakes made by a new company finding its way. Certainly not because of the lack of commitment to quality implied by kadnium in those posts I quoted.

I am a very technical user and I am having issues; imagine a non-technical person experiencing this problem?

I'd be willing to bet that this is a problem that a non-technical person would never have. In my experience (and I'd be willing to bet in every software developers experience), "very technical" users are an absolute nightmare to deal with. They do obscure, and often silly, things to their systems tell you only the things THEY think you need to know, argue about solutions and generally think they know more about the software than the guy who wrote it. If I was running Kobo and someone opened a support call with, "...and I installed a virtual O/S to test...", I send him his $149 back, plus an Amazon gift card and tell him to buy a Kindle. Let the Kindle support team deal with him.

OK, so that was a bit of a rant. I've tried to stick to addressing the content that bugged me and not make this a personal attack. I hope I've at least managed to do that.