MobileRead Forums - View Single Post - Has anyone NOT had problems with their Kobo?

Lisa Reynolds · 10-25-2010, 02:01 PM

I purchased a Kobo in August, 2010 in Canada. It worked for only 2 months before it died. I tried the reset function but it still wouldn't turn on.
I phoned Customer Care and they did offer to "mail" a replacement to me...but only in Canada. Kobo's are sold throughout the US and I did contact some places to see if they would do a replacement for me....but they don't do replacements apparently.
I explained this to Customer Care and they forwarded a request to another department that perhaps would be able to help me. I did receive an auto-respond email stating that they would be in touch with me within 72 hours.....that was 20 days ago! I have sent an email to them emphasizing my frustration and disgust with what they call "Customer Care"....still no reply!!

10-25-2010, 02:01 PM	#37
Lisa Reynolds Junior Member Posts: 1 Karma: 10 Join Date: Oct 2010 Device: Kobo	Terrible Customer Care Service I purchased a Kobo in August, 2010 in Canada. It worked for only 2 months before it died. I tried the reset function but it still wouldn't turn on. I phoned Customer Care and they did offer to "mail" a replacement to me...but only in Canada. Kobo's are sold throughout the US and I did contact some places to see if they would do a replacement for me....but they don't do replacements apparently. I explained this to Customer Care and they forwarded a request to another department that perhaps would be able to help me. I did receive an auto-respond email stating that they would be in touch with me within 72 hours.....that was 20 days ago! I have sent an email to them emphasizing my frustration and disgust with what they call "Customer Care"....still no reply!!