MobileRead Forums - View Single Post - Kobo desktop app (v1.7 [Oct 15, 2010]) is slow

taming · 10-24-2010, 01:20 PM

OK so now that we have established that you are running an OS that works for others, it does become an issue with your particular install. It could be on your machine, or something Kobo related.

As nice as it would be for Kobo to test every piece of hardware--that doesn't happen with any company. I assume you have opened a support ticket. The handoff from level one support to a higher level doesn't happen all that automatically. Kobo knows this and is working on it.

I would suggest that you send a PM to JCKobo--in case he doesn't see this here--with your ticket number, information about not just your OS but also the PC manufacturer, hardware specs etc. It may also be that the 1.7 being released in the coming week will be slightly tweaked from the one that came preloaded on your Kobo. I know that work on the desktop software has continued all along.

PS: I can tell you stories about an HP machine I had not that long ago that seemed to be at war with with a small selection of (essential for me) things. New installs, nope. New drivers, nope. New bios, nope. It almost drove me mad. Never again...HP...never again.

10-24-2010, 01:20 PM	#11
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	OK so now that we have established that you are running an OS that works for others, it does become an issue with your particular install. It could be on your machine, or something Kobo related. As nice as it would be for Kobo to test every piece of hardware--that doesn't happen with any company. I assume you have opened a support ticket. The handoff from level one support to a higher level doesn't happen all that automatically. Kobo knows this and is working on it. I would suggest that you send a PM to JCKobo--in case he doesn't see this here--with your ticket number, information about not just your OS but also the PC manufacturer, hardware specs etc. It may also be that the 1.7 being released in the coming week will be slightly tweaked from the one that came preloaded on your Kobo. I know that work on the desktop software has continued all along. PS: I can tell you stories about an HP machine I had not that long ago that seemed to be at war with with a small selection of (essential for me) things. New installs, nope. New drivers, nope. New bios, nope. It almost drove me mad. Never again...HP...never again. Last edited by taming; 10-24-2010 at 02:03 PM. Reason: possibly annoying PS