|
For one, I have no idea what they are trying to tell you with those yellow arrows. Secondly I find this pretty poor sort of support. Yes, I understand that a company cannot replace devices that get damaged by improper use. And yes, I understand that iRex might not have the means to be as generous as one would wish.
Yet, if there is no apparent misuse of the device, if the technology used is so prone to being defective ... shouldn't some sort of 'in dubio pro reo' be the guideline for a company like iRex? I.e. they should simply replace it and take some pride in making a customer that was willing shell out so much money for the device happy.
To me, this is just another forum entry that keeps me from buying the Iliad. I have seen way to many people report similar things (that is, having hardware issues and / or iRex being not all too generous when it comes to support) both here and on iRex's own forums.
They might get the 275 Euroes from you (if at all), but they sure won't get my 649 Euroes if reports like this one keep popping up.
|