MobileRead Forums - View Single Post - Screen fault, now Irex wants ME to pay for it!

jackbrown · 11-20-2007, 11:45 AM

About 11 months into owning my Iliad (which I really liked, despite the fact that newspaper subscriptions never materialized), the screen suddenly developed an odd fault: a single horizontal white line traversing the whole screen near the top. In other words an entire line of pixels stopped flipping white-black as they're supposed to.

I've attached a picture of the fault. (Iliad 00.16.7C.00.OB.E3 closeup.jpg )It was fairly clear to me that this was NOT a problem of the screen being bumped, since a) I've always been careful and b) since it traverses the whole screen in a perfect line, it looks like an electronics problem.

It was surprisingly annoying to read with it, so I returned the Iliad to Irex. Who now tell me that this is somehow the result of a break in the glass substrate due to pressure on the screen. Evidence for which they attach the following picture (bruch2).

Of course the most obvious thing is that the picture in question clearly differs from mine. I guess this is supposed to be the glass substrate underneath after they peel the front of the screen off? I still don't see how the damage shown could possibly have produced the symptom on my screen.

All of this would be sort of irrelevant if they weren't trying to charge me 275 euros for the repair. That's a lot of money. If it was half of that I'd probably just pay after complaining a bit. But instead I am stuck without my Iliad, wondering whether to pay basically the cost of a new reader (from anyone but Irex) to get the thing repaired, when I am kind of doubtful about what they are telling me...

What does the forum think? Does this look like a reasonable explanation on Irex's part? Doesn't 275E seem kind of steep?

11-20-2007, 11:45 AM	#1
jackbrown Enthusiast Posts: 36 Karma: 10 Join Date: Apr 2006 Location: San Francisco USA/North Africa	Screen fault, now Irex wants ME to pay for it! About 11 months into owning my Iliad (which I really liked, despite the fact that newspaper subscriptions never materialized), the screen suddenly developed an odd fault: a single horizontal white line traversing the whole screen near the top. In other words an entire line of pixels stopped flipping white-black as they're supposed to. I've attached a picture of the fault. (Iliad 00.16.7C.00.OB.E3 closeup.jpg )It was fairly clear to me that this was NOT a problem of the screen being bumped, since a) I've always been careful and b) since it traverses the whole screen in a perfect line, it looks like an electronics problem. It was surprisingly annoying to read with it, so I returned the Iliad to Irex. Who now tell me that this is somehow the result of a break in the glass substrate due to pressure on the screen. Evidence for which they attach the following picture (bruch2). Of course the most obvious thing is that the picture in question clearly differs from mine. I guess this is supposed to be the glass substrate underneath after they peel the front of the screen off? I still don't see how the damage shown could possibly have produced the symptom on my screen. All of this would be sort of irrelevant if they weren't trying to charge me 275 euros for the repair. That's a lot of money. If it was half of that I'd probably just pay after complaining a bit. But instead I am stuck without my Iliad, wondering whether to pay basically the cost of a new reader (from anyone but Irex) to get the thing repaired, when I am kind of doubtful about what they are telling me... What does the forum think? Does this look like a reasonable explanation on Irex's part? Doesn't 275E seem kind of steep? Attached Thumbnails