i had the same damn problems with sony customer support...i sent in my PRS600 due to a cracked screen...they shipped it to their laptop repair center in California....then the couldnt find it after they were supposed to send it to Laredo...it took 29 days before i got it back. Every time i called to check the status of it i got some bumbling idiot that gave me a different line of shit. I LOVE my reader...i think its the best on the market!! But sony cust service sux!! I even got the run around when I called to file a complaint!! LOL they didnt know who to send me to....ugh!
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