I am quite sure you received incorrect information about updates. Please read the various postings from JCKobo regarding this issue. The folks you reach on the phone are contracted workers who only know what is on the scripts provided to them (and for which they have received training) regarding fairly basic technical support.
For example, on October 18 (played with the new wifi kobo thread:
Quote:
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We are working to update the original reader to support the same format as the Wireless Reader, however since the original Kobo reader has less RAM and a weaker CPU, we need to do more optimization and testing to get it working there.
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and on the 19th:
Quote:
We want to deliver the full native ePub experience on the original device, but we also need to make sure a) it performs well (the new Kobo Wireless Reader's CPU is about twice as fast) and b) it has enough RAM (the new Kobo Wireless Reader has twice as much RAM as the original).
Once we're satisfied with the performance, we will push it to everyone as soon as we can. I'm not 100% sure this will be in our next firmware release or the one afterwards, but it's a priority for us.
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