Thread: Sony Customer Service Is Really Disappointing
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Old 10-20-2010, 09:53 PM   #23
doreenjoy
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Quote:
Originally Posted by yakuzaboss View Post
I also just found out about the promotion. When I contacted customer service and inquired about the gift card, they said it shouldn't be an issue to have one sent out. I even explained that my girlfriend bought it for me in September and they said that's was alright. My girlfriend would just have call them to verify the purchase.
I just called, and they said that because I bought the product from SonyStyle on October 3 and the promotion didn't start until October 17, they couldn't honor the promotion. The rep also said that there was no way to ship out the gift card separately.

But, they gave me a $25.00 "courtesy credit" back on my credit card, so I can't complain about the service. They didn't have to do that much.
Last edited by doreenjoy; 10-20-2010 at 09:55 PM.
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