Quote:
Originally Posted by Bic
Well, I found the manual and the dimensions are given on p. 19. But Customer Service has no clue. I called them about the error on the web page, asked them what the accurate dimensions are and what the screen is (pearl or not). The agent had no idea about either and didn't even know the manual was available until we read it together. He claimed it was too new a product for him to have info about!! Don't they want sales?
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Unfortunately very typical for Sony and a lot of other manufacturers, especially concerning new products. Most of these call centers pay slightly above minimum wage for entry level positions and then move the more talented folks into higher paying and more difficult jobs over time. It leaves us with perpetual entry level expertise and no real desire to do better. They're paid to answer the phone and how many calls they take, not necessarily the knowledge they have. It's unfortunate, but also the new reality in the vast majority of situations.