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Old 10-20-2010, 04:51 PM   #24
Bic
Connoisseur
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Posts: 71
Karma: 2340
Join Date: Mar 2010
Device: Kindle or Sony
poor customer service

Quote:
Originally Posted by Bic View Post
Sony still needs to update its website on the new Sony 950: here is what it says on the "Specifications" page for the 950:
Dimensions (Approx.) : 6.38 x 2.28 x 9.84 inches (WxDxH)
Weight (Approx.) : Approx. 1.23 oz

Surely it's not that light and that thick!

And is it the new Pearl e-ink or not?

What a way to sell your key product!

Well, I found the manual and the dimensions are given on p. 19. But Customer Service has no clue. I called them about the error on the web page, asked them what the accurate dimensions are and what the screen is (pearl or not). The agent had no idea about either and didn't even know the manual was available until we read it together. He claimed it was too new a product for him to have info about!! Don't they want sales?
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