Quote:
Originally Posted by frquixote
I am sorry you did not get to take advantage of the free lighted cover offer that is now popping up at so many of the independent Sony retailers. I cannot agree with your assessment regarding consistency since the special bundles are not a Sony offer, but are offers being made by independent Sony retailers in an effort to compete with each other and to mitigate the price differential between the Sony manchines and the Amazon machines. Such is the nature of a free market economy. It tends to get messy, but overall the consumer generally benefits. Markets in which monopolies or oligopolies exist tend not to have such pricing flexibility with the result that overall consumers tend to pay higher prices ala the Agency 5.
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I see your point, frquixote.
But you misunderstood my intention. I am not talking about SONY's legal duties but just am showing some apparent comparisons betwen sonystyle (or sony stores) and other independent retailers. I see SONY has a different policy on price match over bundling offers but it's quite worse compared to that of other retailers. If all the people recognize this difference, who will purchase any product from sony directly? Sony's customer care needs to be modified especially in price match policy since it increases customer dissatisfaction. Comparing between retailers and feelling bad about difference is a so natural response. If SONY cannot get the right message here, I guess they are ignorant of what their customers feel over their service. People who order products from SONY directly usually expects better service than from other independent retailers. But in reality, this expectation is reversed. What else can I feel over this?
PS. Also, please read AP2F22's reply above. (S)he got the $50 gift card through customer care of sonystyle. Even within the customer care of sonystyle.com, they lost consistency.