MobileRead Forums - View Single Post - Why I'll never buy another Sony, any Sony, ever again

azlkk · 10-19-2010, 06:35 PM

It was bad enough that my PRS-700 has never synch'd correctly over several Reader updates and two different laptop/operating systems. All sorts of hours spent chatting with tech support hasn't changed it either.

Then is was my wife's 3-month old PRS-600 with a battery that wouldn't hold a charge. I understand hardware problems, but what I find incomprehensible is how incompetent Sony Repair and Customer Service is. They have had the reader for 3 weeks now for a 7-10 day turnaround. My wife and I have spent hours on the phone being told what ever comes up off the top of the head of the first tier support people in Laredo. It finally comes to pass that it has been shipped, but to the wrong address. Efforts to reach a supervisor is met with "he's not in today".

Efforts to get somebody in Tech Support to own the problem gets nowhere, they just say to deal with Laredo.

It seems that Sony just doesn't care. And I was all set to replace the PRS-700 with a PRS-650, not any more. And they can forget about the high-end DSLR I was considering also. I just hope that they realize that customer service in not an intangible.

10-19-2010, 06:35 PM	#1
azlkk Member Posts: 17 Karma: 10 Join Date: Jun 2009 Location: Phoenix, AZ USA/Ashkelon, Israel Device: PRS-650, PRS-600, iPad	Why I'll never buy another Sony, any Sony, ever again It was bad enough that my PRS-700 has never synch'd correctly over several Reader updates and two different laptop/operating systems. All sorts of hours spent chatting with tech support hasn't changed it either. Then is was my wife's 3-month old PRS-600 with a battery that wouldn't hold a charge. I understand hardware problems, but what I find incomprehensible is how incompetent Sony Repair and Customer Service is. They have had the reader for 3 weeks now for a 7-10 day turnaround. My wife and I have spent hours on the phone being told what ever comes up off the top of the head of the first tier support people in Laredo. It finally comes to pass that it has been shipped, but to the wrong address. Efforts to reach a supervisor is met with "he's not in today". Efforts to get somebody in Tech Support to own the problem gets nowhere, they just say to deal with Laredo. It seems that Sony just doesn't care. And I was all set to replace the PRS-700 with a PRS-650, not any more. And they can forget about the high-end DSLR I was considering also. I just hope that they realize that customer service in not an intangible.