MobileRead Forums - View Single Post - Sony Customer Service Is Really Disappointing

AP2F22 · 10-19-2010, 03:10 PM

I just found out about this promotion today and I purchased my 650 back in September 21, from sonystyle. I was bummed but I decided to ask sony customer care about an accommodation for purchasing the eReader before the promotion was in place.

I used the link near the bottom of the page for contacting sonystyle and then the link for cumtomer care. Then I just asked the question. I just got a call and said that they will accommodate me by sending out the 50 gift card. The agent said they will first charge my CC the 50 value of the gift card then they will refund the amout when it ships. Hope this information is helpful for those who bought early.

10-19-2010, 03:10 PM	#17
AP2F22 Junior Member Posts: 2 Karma: 26 Join Date: Oct 2010 Device: sony	I just found out about this promotion today and I purchased my 650 back in September 21, from sonystyle. I was bummed but I decided to ask sony customer care about an accommodation for purchasing the eReader before the promotion was in place. I used the link near the bottom of the page for contacting sonystyle and then the link for cumtomer care. Then I just asked the question. I just got a call and said that they will accommodate me by sending out the 50 gift card. The agent said they will first charge my CC the 50 value of the gift card then they will refund the amout when it ships. Hope this information is helpful for those who bought early.