One more thing.........did you use this page to contact CS? You want Kindle CS, not Amazon CS.
look on the right,, click on 'contact us'.
You must sign into your account, then choose the 'call me' feature.
enter your phone number and they will call back immediately.
Let us know how this works out.
http://www.amazon.com/gp/help/custom...deId=200503360