Quote:
Originally Posted by Superlucky
I did receive credit the second time I complained, but I was shocked that this was just a courtesy. Neither Sony nor Amazon have a return policy. You pay for a product you don't get to look at, and if it is defective you are stuck with it. That's a recipe for consumer abuse.
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Superlucky, you don't mention which country you are in. But in most parts of the world, you would have a simple case against the seller under "sale of goods" laws or something similar.
It doesn't matter whether the seller has a "return polciy" or what that policy says. No unilateral policy can override the obligation of the seller to supply goods that are "fit for service and of merchantable quality". (I'm quoting from the UK legislation, but the principle applies everywhere.)
Of course, it would be impractical for the likes of you or I to sue Amazon or Sony. But in many countries that are consumer bureaux, trading standards officers, better business bureaux, or other agencies who might take action.
Apart from that, the best thing you can do is to complain bitterly, and alert others - which is exactly what you have done.