Quote:
Originally Posted by Mike L
By all means complain to the publisher. But, despite what you were told, your redress is against Sony. If it's a question of insisting on your money back, that's a matter for the retailer. It's Sony that you have a contract with, not the publisher.
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This is exactly why I wouldn't accept "contact the publisher" as a resolution the second time.
I did receive credit the second time I complained, but I was shocked that this was just a courtesy. Neither Sony nor Amazon have a return policy. You pay for a product you don't get to look at, and if it is defective you are stuck with it. That's a recipe for consumer abuse.
If this had happened in a p-bookstore, both books would have been removed from the shelves and the store would have insisted that the publisher replace them. As it is, both are still for sale at full price despite the store's (ostensible) awareness of the defects.
I am off to contact both authors (or their agents). This is an outrage!