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Too many publishers (and oddly enough, the bigger the house the more likely the flaws) are cutting corners by amateurishly and sloppily auto-converting from bad files (often, it seems to me from files to-pint) and not proofing and correcting the result.
Another cost-cutting measure, of course, is on admin and customer service. The bigger the house the less the experience of direct contact with the reading public, traditionally having left high street brick-and-mortar retalers and sales teams deal with the flak.
The house-to-reader approach is one thing smaller houses like our own have going for us. We can't afford deaf ears to readers and fault-blindness to our ebook versions.
You are more likely to get a response and see a result, Superlucky, by emailing the author or his agent than a major house. They still carry a little clout with the industry big boys.
Cheers. Neil
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