|
I'd guess that it's a matter of the email getting lost in cyberspace and of course limited manpower to correct the error. It sounds like when you brought your problem to a real person rather than just relying on the email you got more of a response. They probably get hundreds of emails daily and so a few can get buried by accident. Just a guess though as to if that is what happened. As far as checking it maybe they did and it was ok and something screwed up during the upload to their catalog?
|