[Superlucky]

I purchase quite a few books from the Sony Store, and I've complained about just two of them. I can put up with a lot, but the two books in question were unreadable and I wanted my money back.

For the first one (Dry by Augusten Burroughs), I called Sony and was referred to the publisher. I emailed and called the publisher and got no response. This wasn't such a big deal, because the problem was that the font was ridiculously small, so I could simply liberate it and fix the damn thing myself. The second book (The Rage Against God by Peter Hitchens) had no quotation marks, apostrophes or dashes. It was totally unreadable. I called Sony and did get credit when I told them that referring me to the publisher would not work this time. I then emailed the publisher (a long time ago). I got no response, and I just re-downloaded the book from the Sony site and it still isn't fixed! I can't be the only one who has complained and I can't believe they haven't either stopped selling the epub or fixed it. No human could have looked at a single page of it before they put it up for sale. WHAT IS WRONG WITH THESE PEOPLE??