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This may be fine in Australia or some other countries where Kobo is the only game in town
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wrong!!!!
we have access to almost as many reader brands as you people do.
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People bring issues up here and get helpful responses without ticking people off all the time. Generally they are pleasant when they do this. It's a strategy that seems to work.
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they sure do - I am only one of many very grateful recipients of that help & support...AND in language which was aimed at my level of knowledge.