The Australian operation is one of the owners of the Kobo company. From what I can tell the various world-wide partners run their own show when it comes to training people and how they provide local customer support.
A lot of the remarks on FB cannot in any way be seen as constructive criticism. Not yours, necessarily, but review the discussion board and you will see what I mean. I know of at least a half dozen people who did things like complain in various somewhat odd places but never actually open a help ticket or who got in their particular pickle because they searched darknet and decided to load 150 books of unknown provenance onto their Kobos at one time or who complain over and over again about a problem that was solved several months ago by the update to the firmware or desktop software.
Last edited by taming; 10-14-2010 at 03:16 AM.
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