Quote:
Originally Posted by taming
The Kobo partners in Australia seem to have done an amazingly bad job supporting Kobo users there.
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I think the Borders Aust and A&R have not received much training in relation to the product they are selling.
None of the Borders Aust I contacted knew about the .4 upgrade, but they were very helpful & I received excellent customer care.
However, I was not able to get them to understand I was NOT talking about returning my Kobo to its factory settings.
Most of them were not able to tell me if their in-stock Kobos were 1.0 or 1.4 - they were not aware of the difference. My knowledge, as limited as it is, was far superior to that of the people who are selling the product. Wrong way about IMO. Customers need to be informed, but so should sellers!
I had email conversations with CEO of Kobo; as well as the Manager of Customer Care. They both tried to help as much as they could over the 1000s of miles and answered my questions in a timely manner.
I made some negative comments in the FB group, but they were meant as constructive criticisms.