[taming]

What I have also noted on FB is the same people go onto multiple threads with the same expressions of hatred and disgust for the reader and the company. When their problems are solved by updating to the newer desktop or firmware versions or action on the part of the help department at Kobo their vitriolic messages remain there without information about how their problems were solved or that their Kobos were no longer broken/defective/unaccepatable.

The Kobo partners in Australia seem to have done an amazingly bad job supporting Kobo users there. If people in Oz don't know that there is new desktop software or that an update to 1.4 is available, I can only assume it is because Borders there has chosen not to tell their customers about it or that they have, but some users of Kobo readers there are so unused to technology that they do not know that updating is an accepted and expected part of technology ownership and maintenance.