View Single Post
Old 11-15-2007, 11:12 AM   #4
Tulkas
Enthusiast
Tulkas began at the beginning.
 
Posts: 44
Karma: 10
Join Date: Jun 2007
Location: London, UK
Device: iLiad, CyBook Gen3, iPod Touch, PB 360
I got a virtually immediate reply ~ I did ask the contact@ address to check whether support@ team had received my email as well though.

Sadly any faint hope that the problem was anything other than hardware failure were dashed ... CyBook is on it's way back to Paris to be given the re-soldering of life

Which means, with my iLiad stuck in the Netherlands awaiting a battery transplant and my CyBook out of action, I'm out of eBook devices

For information, even for warranty repairs customer is responsible for shipping costs back to Paris. Thankfully as it weighs virtually nothing this isn't expensive. Bookeen will pay for shipping back to Customer. All customs / duties payable, for those of you outside the EU, are customers responsibility.
Tulkas is offline   Reply With Quote